What consumer rights are protected by Procon? This is really a very interesting issue, and very relevant nowadays, because nothing better than knowing all our rights, so that we can make our purchases without major problems.
The question; what consumer rights are protected by Procon, is of paramount importance, because with the growth of e-commerce, that is, with a significant increase in sales made entirely digitally, the number of complaints has also increased exponentially.
AND what consumer rights are protected by Procon? There is a very varied range of rights conquered by the Brazilian consumer, in view of the many unresolved impasses in the past, consumer rights have been reassessed for current situations.
How to find out which consumer rights are protected by Procon
Currently, we see many issues that are related to consumption, be it in hiring a cable TV plan, in a store, in a pharmacy, in a snack bar, in short, the vast majority of experiences lived in everyday life are consumption experiences.
In this way, it is very important that we consumers know exactly what our rights and duties are when it comes to consumer relations, whether with digital or physical companies or even when hiring a service, for example. You really need to be careful.
For this reason, throughout this article, we will list some of the main rights conquered by the Brazilian consumer. It is worth remembering that this list is based on the most common experiences among Brazilian consumers. If you want more information, you will need to access the consumer protection code.
List of consumer rights protected by Procon
- Protection of life and health: the consumer protection code states that before using a service or even before buying a product, the consumer in question must be informed by the seller about any risks that the product or service may offer to health.
- Freedom of choice: every consumer has the full right to choose the service or product they deem best, that is, without any interference from suppliers.
- Education for consumption: the consumer in question always has the right to be well guided in relation to the best use of products or services, this task being up to the supplier.
- Information: for the customer to decide, he needs to be in possession of all the information necessary to make his decision, so the product must clearly inform the data related to composition, weight, price, quantity, and even if there is any risk in use.
- Misleading or abusive advertising: this is one of the main causes of disagreements in consumer relations, the well-known misleading advertising, that is, the supplier makes a beautiful and wonderful advertisement for the product, however, when the consumer buys the product, the same does not behave as advertised.
Other reasons for complaint with Procon
Generally, when we contract a product or a service, we sign a pre-contract or an adhesion contract that is governed by the agreed clauses, however, these clauses cannot be abusive, violating the rights of the consumer.
Which cases are eligible for compensation? Every consumer will have the right to be coherently compensated, in cases where he has been harmed either by suppliers or by the stores that sold the product to the consumer, we can even be compensated for moral damages.
It is worth remembering that every situation in which the consumer's rights are violated, he must and may appeal to justice, and ask the judge to determine respect for the consumer's rights. It is worth remembering what it takes to fight for our rights.
Other situations
There is a situation in which the consumer has the right to facilitate his defense, in this case the "CDC" has facilitated this action, and even allowed that in some cases, the burden is completely reversed with regard to proving the facts, that is , the supplier or seller has to prove that he is not wrong.
In cases of public services, agencies and concessionaires or even public companies have a duty to perform their services with total quality, in addition to guaranteeing adequate service to each consumer. Unfortunately, public bodies leave something to be desired in this regard.
It is worth remembering that no supplier or store is obliged to offer its products, once again that its products have been offered and exposed to potential buyers, it is necessary that it respects all the rules of the Brazilian Procon, regarding fines and indemnities that may be very tall.
How to get access to Procon
Firstly, it is important that each consumer knows exactly what their rights are when buying or contracting a service, as this way they will know exactly when to trigger Procon, or when not to trigger it. Knowledge these days is everything!
Procon's service is from Monday to Friday from 8 am to 5 pm. The activation of the organ can also be done over the phone, the user just needs to make a call and report their story.
For more tips and technology, visit our apps category. Good luck!